Contact

Reach the team that looks after the Diagnostic Log Intake service.

Send your submission link

If you were asked to run the collector, send the link it produced to the person or team who requested it. They can open it directly and follow up with you.

About a submission

To ask a question about a submission, or to request that one be removed, contact support and include the submission link so we can locate it quickly.

Request removal

You can ask for a submission to be deleted at any time. Include the submission link and, if possible, the device reference shown on the submission page.

Vertali Group

Address

101 N Monroe St, Suite 800
Tallahassee, FL 32301

Operated by

Vertali Group — Diagnostic Log Intake

When to use — and when you don't need to

Use this service when

You were invited to submit diagnostics by support.
You have a question about a submission you made.
You want a submission removed.

You don't need to when

You weren't asked to run the collector — nothing about your device is sent.

Tip: When you contact us about a submission, include the full submission link (the address that starts with https://tools.vertali.net/view/). Without it we may not be able to find the right package.